FAQs
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Q: Who do you hire to?
A: We regularly hire to a variety of B2B client types including bar operators, event professionals, food manufacturers, retailers, facilities managers and hospitals, all of whom need refrigeration solutions. That said, if you are a member of the public and your fridge breaks down, we can help!
Q: Where are you based?
A: Our HQ is in the West Midlands, though we have distribution hubs all around the country, enabling us to provide a nationwide service. This regional network also helps you to help us to keep our carbon emissions to a minimum.
Q: Do you service my area?
A: We cover the whole of the UK mainland, and our transport rates will reflect where you are, compared to where our closest distribution centre is. Select what you need, let us know where you are, and we’ll send you a quote by email.
Q: What experience do you have in this sector?
A: eventhireRefrigeration is part of eventhireGroup – a group of award-winning companies operating across the UK live events sector. Our management team has a wealth of experience which is unrivalled.
Q: Do you operate at weekends?
A: Our sales office is open daily 0900-1700hrs, except for weekends and bank holidays. Our logistics team do occasionally operate at weekends during peak season.
Q: Can I speak to one of your team?
A: Yes, you will find all the information you need on our contact page.
Q: Is all your equipment PAT tested?
A: All our electrical equipment is regularly PAT tested, and is certified as such
Q: How long do I need to allow the appliance to get to temperature?
A: Depending upon the type of product, you can assume that you need to allow 1-2 hours to reach the required temperature when empty.
Q: Do items come with an operating guide?
A: Yes, all our electrical items come with an operating and safety guide, which you can also download from the item’s product page on this website if you want to have a read in advance. Either way, please ensure that you read and understand the operating and safety guide prior to first use, for your efficient and safe use.
Q: What happens if I think there’s a problem with my item?
A: Simply call our team – you will find all the information you need on our contact page.
Q: Do you offer a transport service?
A: Yes, we offer a nationwide transport service with our own fleet of vehicles, or you can come into one of our distribution centres to self-collect and return if you so wish (fridges & freezers only, NOT modular cold rooms or refrigerated trailers).
Q: How much is your transport service?
A: This depends upon the postcode of your event venue, and how far it is from our nearest distribution hub. The further away you are, the more expensive the transport becomes, and vice versa, of course. Just drop us a quote request, and we will provide you with a customised quotation, based on your requirements.
Q: Do you tow the refrigerated trailers to site and collect after use?
A: Yes, this is something we have to do for insurance purposes.
Q: Can you deliver and collect out of hours, at weekends and bank holidays?
A: Yes we can, though any operations outside our standard 0900-1700hrs Mon-Fri slots is likely to incur an additional charge.
Q: Will your team set up your equipment on site?
A: If you order refrigerated trailers or cold rooms, our team will deliver and commission these products on site, then collect afterwards. Installation is included in the product price, but delivery and collection charges will apply as normal.
Q: What do I need to ensure is in place prior to you delivering our cold room or refrigerated trailer?
A: In order for us to install and commission the product, we need you to ensure that the required power source is in place within 3m of the installation location. Without this, we will be unable to commission the product to our required standard on-site.
Q: How does your pricing work?
A: Our pricing is based on our minimum 1-3 day rate. Preferential rates are available for longer term hire, so these will be offered to you should you require the items for longer than this 1-3 day period.
Q: Do your prices include VAT?
A: The prices that are displayed on our website do not include VAT. This will, of course, be added and outlined on the quote that you receive.
Q: How far in advance should I make my reservation?
A: The simple answer to this is as soon as possible, especially if you need items during the summer or in the run-up to Christmas. It’s always easier to tweak an existing order, rather than leave ordering until the last minute!
Q: What is the refundable deposit, and how does this work?
A: A refundable deposit is a value that you are charged on top of the price of the hire of equipment. It is to ensure the safe return of our equipment in the same quantities and condition that you received it. If there are no problems, then you will receive your deposit back, in full, to the source of the original payment. If our equipment is lost or damaged, then you will be charged the replacement value, which will be deducted from the value of your deposit. These replacement charges are outlined on your hire contract that you receive prior to the start of your hire period.
Q: What is the slight damage waiver fee?
A: Our quotes include our slight damage waiver fee as an extra, which is charged at 2.5% of the hire value. This covers you against ‘fair wear & tear’ of our equipment. You should note that this slight damage waiver fee does not cover the eventuality of you losing or breaking equipment beyond repair – in this case, you are responsible to pay the full replacement fee for the item, which is outlined on your hire contract that you will receive prior to commencement of your hire.
Q: What is the return dirty fee?
A: Our quotes include our return dirty fee as an extra, which is charged at 20% of the hire value. We expect all our equipment to be returned to us in the same state and condition that you received it in. This is an optional extra if you want to remove the 20% charge and ensure that all equipment is clean upon return.
Q: Can I place my order online?
A: You can send us a quote request online – simply choose what you need, let us know your details and the location of your event, and we will email you a quote, normally the same working day that we receive your request. Accompanying this quote request will be a PAY NOW button where you can make payment.
Q: When and how do I make payment?
A: Payment in full and in advance is required to secure your booking. We accept all major credit & debit cards, along with bank transfer payments. Payment must be received in full before the start of the hire, unless you have a trade account with us. Please note that your order is not confirmed until you have received an order confirmation email from one of our sales team.
Q: Can I order over the phone?
A: By all means, yes, you can do this by simply calling one of our team on 01922 628 961.
Q: What happens if I have to cancel for whatever reason?
A: We can cancel your order, but you may still be charged, depending upon how much notice you give us. The closer the cancellation to the hire start date, the less money we will be able to refund you. This is because we could have hired the equipment out to another client, but we have put it to one side for your order, and now you have cancelled. You can find all the information relating to cancellations in our terms & conditions.
Q: Is it possible to open a trade account with you?
A: If you are a repeat customer, then it may be possible to open a trade account for you. Your first order, however, will always require payment before delivery.
